Calldesk

After-hours tow request with location

Demo call: a simulated caller speaking with a Calldesk AI voice agent, for a fictional Lakeshore Towing and Recovery. It is a recording, not a real customer call.

Transcript

  1. Calldesk agent

    Lakeshore Towing after hours dispatch. Are you safe right now? And what's going on?

  2. AI test caller

    Yeah, I'm safe—I'm pulled off on the shoulder with my hazards on. My sedan just died out here and won't start back up, so I need a tow to a shop in town.

  3. Calldesk agent

    Got it. Can you tell me the road you're on and the nearest cross street or mile marker?

  4. AI test caller

    I'm on the eastbound side near Exit 14—that's the closest landmark I've got right now.

  5. Calldesk agent

    Exit 14 eastbound. Got it. What's the road name if you know it?

  6. AI test caller

    Honestly, I'm not sure of the exact name—I just know it's eastbound near Exit 14. Can you still get me out here?

  7. Calldesk agent

    Yes. We can work with that. What make and model is your sedan?

  8. AI test caller

    It's a Honda Accord—blue sedan.

  9. Calldesk agent

    And what color?

  10. AI test caller

    Blue, like I just said.

  11. Calldesk agent

    I apologize. I didn't catch the color before. Blue sedan. Got it. What's the make and model?

  12. AI test caller

    Honda Accord.

  13. Calldesk agent

    Blue Honda Accord. Where should we tow it?

  14. AI test caller

    There's a repair shop in town—I need it towed there, but I'm not sure of the exact address off the top of my head. Do you need that, or can you help me figure it out?

  15. Calldesk agent

    Which shop in town?

  16. AI test caller

    I'm not entirely sure of the name right now—do you know any shops around Exit 14 that you normally tow to?

  17. Calldesk agent

    I don't have a list of shops in that area. Do you have a preferred mechanic? or should our driver help you figure that out once they arrive?

  18. AI test caller

    Yeah, our driver can help me figure it out once they get here—that works. What's this going to cost me?

  19. Calldesk agent

    We'll start at 95 dollars for the hookup, plus 4 dollars per mile. The driver will confirm the final price once they know exactly where you're going.

  20. AI test caller

    Okay, that sounds fair. When can someone get out here?

  21. Calldesk agent

    We're looking at about 35 to 45 minutes. What's your callback number?

  22. AI test caller

    Sure, it's six one five, five five five, zero one four seven.

  23. Calldesk agent

    Perfect. A driver is being dispatched to you now on eastbound near exit 14. They'll call you when they're close.

  24. AI test caller

    Thanks, I appreciate it. Goodbye.

Questions, or want to hear it on your own line? Just reply to the email that brought you here, or visit calldesk.tech.