Calldesk

A booking call while the dispatcher is on another line

Demo call: a simulated caller speaking with a Calldesk AI voice agent, for a fictional Kestrel Cars. It is a recording, not a real customer call.

Transcript

Calldesk agent
Kestrel cars. This is the virtual assistant. How can I help?
AI test caller
Hi, I need to book a car for tomorrow morning to get to the station.
Calldesk agent
Good. I can help with that. What's the pickup address
AI test caller
It's on Maple Street, downtown area.
Calldesk agent
Just to confirm, is that the full address, or can you give me the house number or building name as well?
AI test caller
Oh sorry, it's 247 Maple Street.
Calldesk agent
Perfect. And what's your destination?
AI test caller
The train station, please.
Calldesk agent
Got it. So I have pickup at 247 Maple Street and destination, the train station. Is that right?
AI test caller
Yes, that's right.
Calldesk agent
What time tomorrow morning would you like the car?
AI test caller
Around 8 AM, if that works?
Calldesk agent
Perfect. 8 AM tomorrow, Friday, October 2nd. Is that correct?
AI test caller
Yes, that's correct.
Calldesk agent
And how many passengers
AI test caller
There are two of us with luggage.
Calldesk agent
Got it. 2 passengers. What's your name?
AI test caller
It's Fiona.
Calldesk agent
And what's the best callback number to reach you?
AI test caller
It's 203-555-0147.
Calldesk agent
Thanks, Fiona. I've got your details. Pickup at 247 Maple Street. Destination, the train station. Tomorrow, Friday, October 2nd at 8 AM for 2 passengers. The dispatcher will call you straight back to confirm.
AI test caller
Perfect, thank you so much!
Calldesk agent
You're welcome, Fiona. Goodbye.
AI test caller
Goodbye.

Questions, or want to hear it on your own line? Just reply to the email that brought you here, or visit calldesk.tech.