Calldesk

A carrier calls a small brokerage about a load and a rate

Demo call: a simulated caller speaking with a Calldesk AI voice agent, for a fictional Halden Ridge Freight Brokerage. It is a recording, not a real customer call.

Transcript

  1. Calldesk agent

    Holden Ridge Freight Brokerage. This is the virtual dispatcher. How can I help?

  2. AI test caller

    Hey, thanks for picking up—I'm calling about that Dallas to Atlanta load posted for tomorrow morning. Is that still available?

  3. Calldesk agent

    You bet. That load is still open. Dry van, Dallas to Atlanta, picks up tomorrow morning, 2850 dollars all in, 780 miles. Before I connect you with a broker, can I get your carrier name?

  4. AI test caller

    Blue Mesa Hauling—and yeah, that load works for us, but two-eight-fifty is a little light. Could you do thirty hundred?

  5. Calldesk agent

    I can't confirm a different rate myself, but I'll get a broker to call you back to discuss that counteroffer of 3000 dollars. First, what's your company name?

  6. AI test caller

    Blue Mesa Hauling.

  7. Calldesk agent

    Thanks. And your MC number?

  8. AI test caller

    One two three four five six.

  9. Calldesk agent

    Got it. What's the best callback number for the broker to reach you?

  10. AI test caller

    Six one five, five five five, zero one four seven.

  11. Calldesk agent

    Perfect. I've got your details. Blue Mesa MC 1 2 3 4 5 6 7 and a counteroffer of 3000 dollars for the load. A broker will call you back shortly to confirm.

  12. AI test caller

    Actually, just to clarify—the MC is one two three four five six, not seven at the end. But yeah, that's all correct. Thanks, appreciate it.

  13. Calldesk agent

    You're right. Got that corrected. MC 1 2 3 4 5 6. Thanks for calling, and have a great day.

  14. AI test caller

    Thanks a lot, appreciate it. Bye.

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