Calldesk

New patient appointment and an insurance question

Demo call: a simulated caller speaking with a Calldesk AI voice agent, for a fictional Maple Court Dental. It is a recording, not a real customer call.

Transcript

  1. Calldesk agent

    Maple Court Dental. This is the virtual front desk. How can I help you today?

  2. AI test caller

    Hi, I'm looking to schedule a cleaning and check-up appointment—I just moved to the area and need a new dentist.

  3. Calldesk agent

    Great. Welcome to the area. For a new patient visit, we'll do an exam, X-rays, and cleaning. That takes about 90 minutes. I have 3 openings available. Tuesday, October 6th at 10:30 AM. Wednesday, October 7th at 2 PM, or Thursday, October 8th at 9 AM. Which works best for you?

  4. AI test caller

    Thursday at 9 AM works perfectly for me, thanks.

  5. Calldesk agent

    Perfect. I just need a couple of quick details. What's your first name?

  6. AI test caller

    Michael.

  7. Calldesk agent

    Thanks, Michael. And what's the best callback number to reach you?

  8. AI test caller

    Sure, it's 718-555-0147.

  9. Calldesk agent

    You're all set, Michael.

  10. AI test caller

    Wait—before you go, do you take Northwind Health insurance, and would you know what I'd owe out of pocket?

  11. Calldesk agent

    You're all set.

  12. AI test caller

    Sorry, one quick question—does the office take Northwind Health insurance?

  13. Calldesk agent

    You're booked for Thursday, October 8th at 9 AM. We'll see you then.

  14. AI test caller

    Got it, thanks so much. Goodbye.

  15. Calldesk agent

    You're welcome.

  16. AI test caller

    Goodbye.

Questions, or want to hear it on your own line? Just reply to the email that brought you here, or visit calldesk.tech.